Do you have a question that needs answering NOW? You can now speak to your account manager in real time. Either David or Bennett will be available between 9am and 5pm AEST. Simply log into the OMS, click on the live chat icon and chat away! Not a TPP Reseller yet? Sign up here and take advantage of our competitive prices and great service!

In line with recent changes in .au policy (see here for more information), TPP Internet launches a new service for domain name owners wishing to sell their domain name. Our new tool will not only allow you to list your domain name for sale, but will actively promote the domain name to our customers as they search for a domain to register. As the owner of the domain you may set any price you wish, with the only cost for our service being a 15% commission if the domain name is successfully sold. Contact your Account Manager on partners@tppinternet.com to register your interest in this new service. Starts July 1.

In order to more effectively manage your domain portfolio under the one management system, we can assist you with the bulk transfer of your domain names to your Wholesale Partner account. You can simply fill out our Bulk Transfer Form and we will import this data into our system. Alternatively please contact us under 1300 665 491 to discuss using our in house transfer assistance program. We will then assist you in the transfer of these domain names. We have a dedicated team to assist clients to transfer their domain names, and they will efficiently assist with your transfers.

There are two ways your clients can confirm their transfer. The first being replying to the transfer authorisation email that will be sent to the listed registrant email address or secondly they can fill out the Transfer Authorisation Form and include a written authorisation on their company letterhead (only for .au domain names; gtLD domain names can only be authorised by following the instructions in the authorisation email sent to the domain administrative email contact).

For any additional information on this service and any other services TPP Internet provides to our resellers please contact us on 1300 669 306 or email partners@tppinternet.com.

.auDA, the .au policy regulator, has recently announced changes to the .au legal ownership transfer policy. As of 1 June 2008, registrants will be able to offer their .au domain name licence for transfer to any other eligible entity for any reason. This means that registrants will now be able to sell their .au domain name licence. To prevent registrants from registering domains purely for resale, .auDA has stipulated that a licence transfer is prohibited within the first six months of registration. Should you have any questions, please contact us on 1300 665 491 or send an email to partners@tppinternet.com.

In order to receive commission for reselling Online Marketing, your clients have to sign up through Service Manager. Before you distribute the link to your customers, make sure you have added your individual Client ID:

https://services.hotgoanna.com.au/ClientID/

All orders that are entered via Service Manager will be associated with your account. This URL will track that the client came from your site. All you have to do is put the link online, and watch the commission coming in! Remember that we have a variety of buttons available for you to promote Online Marketing on your website!

If you have any questions, please contact our Reseller team on 1300 665 491 or partners@tppinternet.com.

From now on, we offer your clients the option to pay on a monthly basis for our Australian based Virtual Hosting. Your clients can choose from 6 feature packed Hosting products. Please visit our website for more information on our products, or see here for our Terms and Conditions.

Think big – get almost unlimited traffic and up to 500 domains with our Premium Footprint Hosting product! We have increased the hosting resources allocated for all our Footprint products in response to feedback from our customers. You now have access to generous increased resources, such as increased data transfer and more domains. Please view our Footprint Hosting site for more details.

In addition to more traffic and domains, you can now manage both Dr Web Anti Virus and Web Statistics (AWStats or Webalizer) via your Footprint Hosting accounts. Footprint clients can now protect their hosting clients further by enabling Dr Web Anti Virus for them to scan both incoming and outgoing (if applicable) emails for viruses. As a Footprint client, you also have the choice of enabling AWStats or Webalizer for your clients to track web statistics.

TPP Internet no longer supports Active Server Pages (ASP) or Microsoft FrontPage, as neither are compatible with our hosting platform. Microsoft stopped supporting Microsoft FrontPage in December 2006 (see Microsoft site for more details). Since this time, we have had numerous customers experience problems with FrontPage, and have made the decision to discontinue support for FrontPage across our hosting platform. Following extensive consultation with Plesk and a number of operating system upgrades undertaken by our System Administration team, we have removed ASP support across our hosting platform.

ModSecurity has now been rolled out across the TPP Internet hosting platform to increase the security of the platform and help prevent malicious attacks for the protection of all our hosting customers. ModSecurity works by logging traffic to web applications, and controlling flexible security rules to help prevent malicious attacks.

Some ModSecurity rules may disable certain features of applications that are judged to be a security risk. If you believe that ModSecurity may be preventing an application from working on our hosting platform, please email us at partners@tppinternet.com with your domain name, details of the application you are trying to use, and the steps that you are following to try and get a specific feature working, and we will access whether or not a ModSecurity rule is affecting your application. Please allow up to two business days for us to investigate.

For further information on ModSecurity, please visit http://www.modsecurity.org/projects/modsecurity/apache/index.html.

If you use our automation API, you can now order and renew SSL Certificates via this interface as well, in addition to managing them through the OMS (Online Management System). If you have any questions regarding this new functionality, please contact your Reseller Team on 1300 665 491 or partners@tppinternet.com.