This is an important downtime notice for customers using our Hosted Exchange services.

The servers will be taken offline intermittently on Saturday, July 18th, for regular maintenance and upgrades from 1:00 pm to 9:00 pm (AEST). You may lose connectivity intermittently depending upon which part of the system is being worked on. This maintenance work will help make the servers more secure by installing the latest software patches and other upgrades to help the system run better. We have chosen a weekend to minimize any impact on your productivity.

During this window of downtime, you may NOT be able to consistently connect to the Exchange servers via your MS Outlook or via WebMail (Outlook Web Access) or via any other devices.

NOTE: Any e-mails sent to you during this time will be captured and queued by our backup server so that you will not lose any incoming e-mails. If you want to have access to your Outlook mailbox data during this entire window of time, you must setup Outlook to operate in Cached or Offline mode. Any changes you make inside Outlook while in offline mode can be synchronized when you re-connect to the Exchange servers in online mode. Instructions on setting up Outlook for Cached or Offline mode can be found at the answer center of the Control Panel.

We apologize for any inconvenience this may cause and appreciate your understanding as we take the necessary measures to ensure the quality of our service.

Dates for next 6 maintenance windows: Aug 14, Sep 11, Oct 16, Nov 13, Jan 15.