Recently, customers using our Broadband services may have experienced unforeseen service disruptions. This was due to unreliable power sources affecting our Broadband suppliers’ Mega POP in NSW.

Our supplier has advised that power stability could not be guaranteed in the short term. In order to prevent this issue from occurring again, our supplier is actioning an immediate re-location of their NSW Mega POP.

To ensure ongoing redundancy/failover our supplier is relocating their NSW Mega-Pop to two separate locations within NSW. As a result of the relocation, Broadband services may be unavailable for a period of time on Friday 20th June between 3.00am and 9.00am (approximately).

We apologise for the inconvenience this may cause and thank you for your understanding.

Clair Gowenlock
Operations Manager