The final planned outage required to complete our network upgrade to improve the reliability and stability of our infrastructure was completed at 6.45am Saturday 8 March 2008.The below services are now back online:

Product provisioning is also available with the exception of .au domain transactions (registrations, renewals, transfers, delegations and contact updates). We will be working with the .au registry to restore .au domain transactions as soon as possible, and expect to have this available again early Saturday morning.

Customers should be aware that some of the TPP Internet domains (such as twoplums.com.au and tppinternet.com), in addition to being delegated to brigh.twoplums.com.au and mutley.twoplums.com.au, were delegated to a tertiary name server ns2.ozhosting.com. This name server has not yet updated the changes in IP address for the TPP infrastructure, so some customers may not be able to access the TPP Internet websites as yet. We expect that this will be resolved over the next 48 hours.

Should you experience any issues, please contact our customer service team on 1300 665 491 or email techsupport@tppinternet.com, and we will assist you to resolve the issue as soon as possible.

I would like to take this opportunity to thank all of our clients for their patience during this period.

Clair Gowenlock
Operations Manager