Telephone and email support will be unavailable on Friday 21 March and Monday 24 March 2008 as our office will be closed for the Good Friday and Easter Monday public holidays. We will resume our normal operating hours of 8.30am to 6pm AEDT from Tuesday 25 March 2008.

Between 2pm and 6pm Saturday 15 March 2008 (AEDT), customers with TPP Internet Hosted Exchange email accounts may experience intermittent connectivity to the Hosted Exchange server, whilst maintenance is performed.

We apologise for the inconvenience caused.

Kind regards
Clair Gowenlock
Operations Manager

We have been notified by the Australian Business Register (http://www.abr.business.gov.au) that their ABN/ACN Look Up Tool used for the policy checking of .au domain name registration applications will be unavailable between 7am and 6pm Sunday 16 March 2008 (AEDT) due to maintenance.

As we are unable to validate the registrant entity ABN/ACN details provided on .au domain registration applications, no registrations for .au domain names will be submitted to the registry during this period. Automated policy checking will resume at 9am on Monday 17 March 2008.

We apologise for the inconvenience caused.

Should you have any questions please contact your account manager on 1300 665 491 or email partners@tppinternet.com.

Clair Gowenlock
Operations Manager

In order to receive commission for reselling Online Marketing, your clients have to sign up through Service Manager. Before you distribute the link to your customers, make sure you have added your individual Client ID:

https://services.hotgoanna.com.au/ClientID/

All orders that are entered via Service Manager will be associated with your account. This URL will track that the client came from your site. All you have to do is put the link online, and watch the commission coming in! Remember that we have a variety of buttons available for you to promote Online Marketing on your website!

If you have any questions, please contact our Reseller team on 1300 665 491 or partners@tppinternet.com.

The final planned outage required to complete our network upgrade to improve the reliability and stability of our infrastructure was completed at 6.45am Saturday 8 March 2008.The below services are now back online:

Product provisioning is also available with the exception of .au domain transactions (registrations, renewals, transfers, delegations and contact updates). We will be working with the .au registry to restore .au domain transactions as soon as possible, and expect to have this available again early Saturday morning.

Customers should be aware that some of the TPP Internet domains (such as twoplums.com.au and tppinternet.com), in addition to being delegated to brigh.twoplums.com.au and mutley.twoplums.com.au, were delegated to a tertiary name server ns2.ozhosting.com. This name server has not yet updated the changes in IP address for the TPP infrastructure, so some customers may not be able to access the TPP Internet websites as yet. We expect that this will be resolved over the next 48 hours.

Should you experience any issues, please contact our customer service team on 1300 665 491 or email techsupport@tppinternet.com, and we will assist you to resolve the issue as soon as possible.

I would like to take this opportunity to thank all of our clients for their patience during this period.

Clair Gowenlock
Operations Manager

We were alerted to a loss of connectivity on the server control.tppinternet.net.au at approximately 5.00pm this afternoon. We rebooted the server which restored connectivity at approximately 5.10pm.

This outage affected all customers hosted on control.tppinternet.net.au.

We are still investigating the reason behind the outage and apologise to all customers affected.

Clair Gowenlock
Operations Manager

We were alerted to a loss of connectivity on the server control3.tppinternet.net.au at approximately 5.05am this morning. We rebooted the server which restored connectivity at approximately 5.25am.

This outage affected all customers hosted on control3.tppinternet.net.au.

We are still investigating the reason behind the outage and apologise to all customers affected.

Clair Gowenlock
Operations Manager