We have now isolated the issue causing intermittent connections to customer sites hosted on control2.tppinternet.net.au and control3.tppinternet.net.au.

We are working with our hardware supplier to update the settings of one of our hardware devices to fix the issue. The update will require a reboot of the hardware device, which will take place at approximately 3.45pm today. The  reboot will result in an outage of approximately 5 minutes to hosting services on control2.tppinternet.net.au and control3.tppinternet.net.au.

We sincerely apologise to all customers affected by this outage, and hope to restore full service shortly.

Clair Gowenlock
Operations Manager