Web and Email Hosting services on one of our servers (control3.tppinternet.net.au) was un-available for around 20 minutes this morning. Our monitoring system detected the problem around 04:45 (30.12.2007) and alerted our technical team.

We are still working on determining the exact cause, but the short term fix was to power cycle the machine and this has restored all services back to normal.

Between Monday 24 December 2007 and Friday 4 January 2008, our telephone and email support operating hours will be restricted to 9am to 5pm (AEDT), Monday to Friday. In addition to this, our office will be closed Tuesday 25 December 2007 (Christmas Day), Wednesday 26 December 2007 (Boxing Day) and Tuesday 1 January 2008 (New Years Day).

We will resume our normal operating hours of 8.30am to 6pm (AEDT), Monday to Friday from Monday 7 January 2008.

TPP Internet has an exciting announcement for resellers using the WHMCS (http://whmcs.com) client management/billing/support system. WHMCS have developed a module within their platform to connect to TPP’s API. This means that you no longer have to develop an interface to ‘talk’ to our API, you can simply use your WHMCS account to order domains and other related services available via our API.

Should you wish to use this module within the WHMCS platform, you will need to contact your account manager via partners@tppinternet.com and provide your IP address that you will connect from. We will then enable your reseller account for API access and provide you the test environment login details that you enter into your WHMCS account. You can then connect to our API via your WHMCS account – it is that simple!

Once you are satisfied with your testing in the API test environment, you can change to the production environment by updating the TPP API module login details in your WHMCS account to your Online Management System client account number (without the ‘CL-’) and password. For further information regarding TPP’s API, please visit http://resellers.tppinternet.com/automation/automation-api.php.

TPP Internet is one of only three Australian registrars that WHMCS has integrated into their platform. WHMCS is the Complete Client Management, Billing & Support System for Web Hosts. It features advanced client management and product options, flexible recurring billing, automated provisioning on over 10 different control panels, integrated domain registrar support and a comprehensive support suite of tools. For further information regarding the WHMCS platform, please visit http://whmcs.com.

It’s Christmas time at TPP – secure your present now! Sign up for our fantastic new service, Online Marketing, and your customers pay NO set-up fee on sign-up. They save $199! Hurry, offer will end soon.

TPP has recently acquired Pay Per Click specialist Hot Goannaâ„¢, and you can now resell high quality Pay Per Click campaigns – from as little as $5 per day! With Hot Goannaâ„¢, we have secured the premier PPC Management team to ensure your customers’ websites and businesses are where they need to be – on the front page of Google. With affordable plans, our famous Front Page Guarantee and daily reporting, it’s simply the best Online Marketing available.

When you sign up your customers for our Online Marketing service, Google AdWords Qualified Professionals will create an online campaign, individually tailored to your customers needs and budget! You don’t have to worry about constantly monitoring and adjusting multiple Google campaigns – Hot Goannaâ„¢ does all the hard work! For more information, please visit our website or download our Reseller FAQ’s.

We wish you a Merry Christmas!

Your TPP and Hot Goanna Team

*Offer ends January 31

We will be physically relocating our phone lines and phone system between two offices from 5.30pm onwards on Tuesday 11 December 2007.

During this time, due to the unavailability of our phone lines and phone system, phone support during the normal operating hours of 5.30pm and 6pm is unavailable for customers.

We apologise for the inconvenience caused.

Should you have any questions please contact your account manager on 1300 665 491 or email partners@tppinternet.com.

Clair Gowenlock
Operations Manager